IF YOU WOULD LIKE THE WORST CUSTOMER SERVICE AND THE MOST UNPROFESSIONAL INDIVIDUALS, THEN THIS COMPANY IS JUST FOR YOU!!!!

<p>We are all too aware at just how poor and lacking the customer service is in this country, BUT, this company, it's director Eliza Knipe, and some of its employees, namely Chris Harris and Anton Lotter, take UNPROFESSIONALISM AND TERRIBLE CUSTOMER SERVICE TO A WHOLE NEW LEVEL!!!!!</p> <p>When someone has followed all the designated channels in order to try and resolve an issue only to be met by 'brick walls' at every turn then it is no wonder we, as a country, find ourselves in the state that we are when it comes to customer service, or rather the lack thereof.</p> <p>Since June 2016 but some of the unfortunate experiences and dealings that I have had with SABREAL PROPERTY MANAGEMENT are set out below:</p> <p>Anton Lotter is the onsite project manager for SABREAL PROPERTY MANAGEMENT at Waterfall Valley Mature Lifestyle Estate. Anton is unfortunately not a “people's person”, by any stretch of the imagination, and definitely does not demonstrate any respect for the elderly. He also bizarrely, considering his position, does not have compassion for or understanding of the needs of my parents who simply want to make their home beautiful and comfortable for their retirement). Anton also gives one the impression that he is doing you a big 'favour' by doing his job.</p> <p>Needless to say Anton was absolutely no help in resolving the numerous issues (simple tasks such as sending through the necessary application forms for things to happen, timeous responses to emails, no acknowledgement or any form of communication for the most part and if there was some communication it was generally one or two words without any explanation. Very abrupt and rude responses with no regard or respect to whom he might be talking to) that my parents have had in regard to the managing of their property. As we had no luck with Anton I escalated the issues to Chris Harris, (who is apparently a manager of some sort and the superior of Anton). Chris initially seemed empathetic and understanding of the issues but comforting words are very different to actually resolving the issues.</p> <p>A quick summary of some of the events that followed my conversation with Chirs:</p> <p>I sent Chris an e-mail, on a Thursday, and received no response or acknowledgment of receipt. I therefore sent him an sms, the next day, to attempt to get some sort of feedback on the matter. Again there was no acknowledgement of receipt from him or any response.</p> <p>On the Monday I called his landline, there was no answer (it is a really exceptionally difficult process to get him on his landline). As I could not get hold of him on his landline, I then phoned his cell phone in the morning, left a message and then followed up AGAIN in the afternoon expressing the URGENCY of the situation. Up until now (8 August 2016), since the 21st of July, when I first spoke to him about the matter, I have not heard anything from Chris.</p> <p>As I had not heard anything from Chris, I escalated the matter to one of directors of SABREAL PROPERTY MANAGEMENT. To this end I contacted Eliza Knipe (a director of Sabreal). I managed to get hold of her round 3:30 in the afternoon. Eliza said she was driving and asked if she could call me back once she got back into the office. I emphasised to her how important and urgent the matter was and then agreed that she call me when she got into the office, as she said she would. I waited for her call. By 6:30pm she had not phoned back and I therefore sent Eliza an sms saying I was still waiting for her call. She rep**** stating that she was in a meeting. At 9:30pm she sent me an sms saying she would phone me in the morning. I rep**** immediately asking that she contact me first thing please!!!</p> <p>After 10am the next day she phoned me. I explained the situation to her, she immediately defended SABREAL PROPERTY MANAGEMENT’s position and stated that she couldn’t answer for everyone (ie Anton and Chris) for what they did or did not do and that she needed to investigate the matter. I told her that I understood but due to the urgency of the matter I requested that she get back to me by the end of the day. She agreed and undertook to get back to me by the end of the day. Well if we have learned anything from what I have written above, then you know that it has now been more than 14 days and as I post this I have STILL not heard ANYTHING back from Eliza.</p> <p>SABREAL PROPERTY MANAGEMENT stated, on its home page (which seems to have been taken away now, maybe they listened to me), that it offers ‘EXCEPTIONAL SERVICE’ I am not to sure what they understand that to mean but as far as I am concerned they offer no service whatsoever let alone Exceptional Service.</p> <p>I am unbelievably disappointed by the clearly demonstrated lack of customer service. It is even more disconcerting as this relates to and deals with the retirement of my parents – fortunately they have a son to stand up and fight for them, those that do not are unquestionably more vulnerable and exposed to the lack of service from the only party that they have to refer their issues to - SABREAL PROPERTY MANAGEMENT and its inefficient and uncaring staff, from director level, all the way down!</p> <p>PLEASE, IF YOU FIND YOURSELF IN A SITUATION WHERE YOU HAVE TO DEAL WITH SABREAL PROPERTY DEVELOPMENT, DO YOURSELF A FAVOUR, TURN AROUND AND RUN THE OTHER WAY!!!!!</p>