Pathetic service-Sorry we haven`t dealt with your enquiry yet AND that after the promised turn around time!!

We have been in ongoing communication with Sabmas since the 26th of April 2019 with regards to a medical claim and have been corresponding back and forth ever since then.There was no completed list on requirements from day one to start with and every time they would reply requiring another document.I then send a rather straight forward email to which a man phoned me back promising that after receiving the detailed description of patient`s condition,specialist report and additional information everything will be attended to immediately and without any further requirements.The document required were emailed on the 3rd of June and on enquiry a few moments ago I was informed that ABSOLUTELY NOTHING has been done yet!! Nothing!! Now, what do we have to do to get anyone attending to our claim? Is this what clients pay for all their lives?To contribute towards salaries of unwilling consultants?