RVdM
Rona Van der Merwe
1 reviews | Active since Aug 2023
07 Aug 2023, 10:32
Under warranty
Once again my Sabat Battery got a dead cell... been tested at the Springfield park branch. They couldn't help me on Saturday as the warehouse was closed. Went to pinetown... now they want to tell me they can help me as my battery got a mark next to the positive terminal. It's just a small mark where a bolt ***** on with the positive clamp. The rep tells Ashely at the pinetown branch they can't help because of the plastic that a little bit damaged it cause the damaged to the battery terminals. Really. Rep can tell that via a photo. I have a loss of income driving 80km up and down. Rep never available. Looking always for excuses to change battery.
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Replies (3)
Sabat Batteries's replyOfficial
07 Aug 2023, 11:24 Hi Rona
We sincerely apologise for your experience. We will escalate this with the relevant department. Someone will be in contact with you to try and resolve this issue for you.
Thank you, team SABAT
We sincerely apologise for your experience. We will escalate this with the relevant department. Someone will be in contact with you to try and resolve this issue for you.
Thank you, team SABAT
Sabat Batteries's reply07 Aug 2023, 11:24
Official
Hi Rona
We sincerely apologise for your experience. We will escalate this with the relevant department. Someone will be in contact with you to try and resolve this issue for you.
Thank you, team SABAT
We sincerely apologise for your experience. We will escalate this with the relevant department. Someone will be in contact with you to try and resolve this issue for you.
Thank you, team SABAT
RVdM
Rona Van der Merwe's updateReviewer Update
07 Aug 2023, 16:58- Now they accuse me of damaging the terminal. See pictures where there is a small mark of a bolt on the terminal clamp that touch the battery. These guys are good to inspect a battery via photos
RVdM
Rona Van der Merwe's update07 Aug 2023, 16:58
Reviewer Update
- Now they accuse me of damaging the terminal. See pictures where there is a small mark of a bolt on the terminal clamp that touch the battery. These guys are good to inspect a battery via photos
Sabat Batteries's replyOfficial
15 Aug 2023, 17:22Hi Rona,
Thank you for sharing your concerns and providing us with the pictures. We truly appreciate your effort to communicate your experience with us.
Our Customer services manager has been in contact with you via email to try and resolve this issue.
Thank you, team SABAT
Thank you for sharing your concerns and providing us with the pictures. We truly appreciate your effort to communicate your experience with us.
Our Customer services manager has been in contact with you via email to try and resolve this issue.
Thank you, team SABAT
Sabat Batteries's reply15 Aug 2023, 17:22
Official
Hi Rona,
Thank you for sharing your concerns and providing us with the pictures. We truly appreciate your effort to communicate your experience with us.
Our Customer services manager has been in contact with you via email to try and resolve this issue.
Thank you, team SABAT
Thank you for sharing your concerns and providing us with the pictures. We truly appreciate your effort to communicate your experience with us.
Our Customer services manager has been in contact with you via email to try and resolve this issue.
Thank you, team SABAT