1 reviews | Active since Jul 2019
SABAT LEAKING BATTERY AND POOR AFTERSALES SERVICE
I bought Sabat battery on 18 May 2023 and it's leaking all over. I went back to Fazel spares Moot street where I bought the battery and the salesman there said to me the guarantee is ALMOST GONE, HE WENT ON AND SAID I SHOULD CLEAN THE BATTERY WITH BOILING WATER AND I ASKED HIM TO CLEAN IT FOR ME AND HE REFUSED SAYING THEY ARE SPARES STORE NOT A WORKSHOP. WHAT I NEED TO KNOW FROM SABAT IS THAT DO YOU INSTRUCT SALESMAN TO TELL CUSTOMERS TO CLEAN LEAKING BATTERIES USING BOILING WATER ? IS IT STATED ANYWHERE THAT CUSTOMERS SHOULD USE BOILING WATER TO CLEAN SABAT BATTERIES? IS IT STATED ANYWHERE THAT "THE GUARANTEE IS ALMOST GONE "
AFTER SALES FROM SABAT ARE VERY POOR, THE REPRESENTATIVE IS NOWHERE TO BE FOUND DURING WEEKEND/PUBLIC HOLIDAYS. IF YOU ARE STUCK OR HAVE A LEAKING BATTERY YOU ARE ON YOUR OWN.
AS A REMINDER TO SABAT BATTERY FAILURES CAN RESULT IN VEHICLE CATCHING FIRE.
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we take your concerns very seriously.
We would also appreciate the opportunity to follow up with Fazel Spares directly and investigate this matter further. A representative from our Customer Service Department will be in touch with you directly to assist further and ensure your case is resolved appropriately.
The SABAT Team
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we take your concerns very seriously.
We would also appreciate the opportunity to follow up with Fazel Spares directly and investigate this matter further. A representative from our Customer Service Department will be in touch with you directly to assist further and ensure your case is resolved appropriately.
The SABAT Team