1 reviews | Active since Mar 2009
Rather us a Eveready torch battery in you car than a Sabat it will not only last longer but be far cheaper
NEVER EVER bye a Sabat battery. I was unfortunate enough to buy a Sabat Battery for my Mercedes which I was assured was the best battery for the car, however the battery started giving problems within the guarantee period and then the problems started. Firstly the outlet my wife took the battery to when she couldn't start the car, informed her that although the battery was clearly under warranty as per the stamps burnt into the battery, they needed a proof of purchase slip to exchange the battery. Needless to say this she didn't have with her at the time, and she was forced to buy another battery. However she took the old battery with her and managed to find the sales slip, both which she gave to me and I dropped both off at a Sabat dealer on my way into town. Low and behold, I get a call later in the day telling me that the Sabat rep had been around and said he couldn't swap the battery due to the fact that someone had tampered with the battery. When I called in later to collect the battery the dealership showed me that someone had "apparently" tried to lift a cover at the top of the battery, but what concerned me was that the Sabat rep or outlet had removed the stickers on the top of the battery to "Prove" that someone had tried to tamper with the battery. Not wanting to cause a scene, I thanked the dealership and took the battery back and proceeded to take it to the original place where it was bought, only to be told that the battery couldn't be replaced because the "Stickers" had been removed and it also looked like the battery had been swapped. By this time I had lost all patience, and asked the dealership to please look at the " Engraved/Burnt" date stamp on the battery and tell me if it was under guarantee or not. The outcome was YES IT WAS UNDER GUARANTEE but we cannot exchange it. My question then is. The battery doesn't work, it is under guarantee, I have the proof of purchase, why all the excuses to try and get out of exchanging a CLEARLY FAULTY BATTERY, the replacement cost will surely be far less than all the bad publicity
I made contact with a Mr Mark Timm, the Regional. Manager for AutoX in the Western Cape, who is responsible for Sabat Batteries.
He was an absolute gentleman, and sorted out my problem battery straight away. I am most happy with the outcome and service I have received so far from Mark, may thanks once again for going that extra mile.
However a last final word. Why do companies who know that they have an unhappy customer on their hands, whether rightly or wrongly due to whatever reason, not have a Mark Timm sorting out the problem with curtesy, speed and efficiency. Surely the positive publicity from such an act far outweighs the negative publicity and frustration that may have been caused through simply refusing to listen to a loyal clients complaint.
I made contact with a Mr Mark Timm, the Regional. Manager for AutoX in the Western Cape, who is responsible for Sabat Batteries.
He was an absolute gentleman, and sorted out my problem battery straight away. I am most happy with the outcome and service I have received so far from Mark, may thanks once again for going that extra mile.
However a last final word. Why do companies who know that they have an unhappy customer on their hands, whether rightly or wrongly due to whatever reason, not have a Mark Timm sorting out the problem with curtesy, speed and efficiency. Surely the positive publicity from such an act far outweighs the negative publicity and frustration that may have been caused through simply refusing to listen to a loyal clients complaint.
Thank you so much for your positive feedback! We truly appreciate your kind words and are thrilled to hear that Mark was of great assistance.
We look forward to serving you again in the future.
Thank you, the SABAT Team
Thank you so much for your positive feedback! We truly appreciate your kind words and are thrilled to hear that Mark was of great assistance.
We look forward to serving you again in the future.
Thank you, the SABAT Team
