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jonathan I

1 reviews | Active since Sept 2013

02 Mar 2017, 18:19

Quality of their service matches the quality of their batteries - Terrible!

<p>My 3 month old Sabat battery (with 24 month guarantee!) failed while on holiday in the middle of the Karoo. This left me stranded in the remote town of Prince Albert where the local mechanic was unable to charge the stone-dead battery. The only batteries available were at the local agri-mart, who unfortunately was not a Sabat dealer. I called the Sabat helpline and informed them of my situation, who then gave me the number of the Sabat agent for the reigon. Together we agreed to leave the Sabat battery at the Agrimart, where I would purchase a replacement battery of another brand in order to get myself home. This was the only option available to me! Since then, despite the initial agreement to refund me for the defective battery which was only 3 months into it's guarantee period, Sabat have consistently failed to keep their promise. I have furnished proof of payment, details of the defective battery and photos of the batteries multiple times yet 4 months later am still waiting. A company like Sabat that offers such a poor quality product yet boasts about their 24 month guarantee which they then fail to uphold is a company to be avoided.</p>

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