FAULTY SABAT BATTERY

I bought a Sabat battery last year July from Engen Point S in Estcourt and in January the battery died. We took it back and they charged us to charge it. When we use another battery on the car, nothing happens to that battery. Last month we took it in to Point S for the 4th time and we requested an exchange on the battery. We were then told to call the Ritesh to speak to him about the battery. I found that very odd and rude for me as a customer to be told to call the rep myself. I then spoke to the rep and he said he would come to Point S on Wednesday. I didnt receive any feedback from both the rep and Point S until I called the rep myself - only to be told that there is something wrong with the terminal. I cannot accept that answer because if there was anything wrong with the terminal, I should have been told the first time when we took the battery in. I use Sabat batteries on all my cars and if this is the kind of ****py service I receive as a customer then I'm afraid you have lost a valued customer. The battery is still under warranty and I expect an exchange or a refund. I will take this further.