Zero service from either SAA Voyager or Mango

On Monday 28 August I tried a few times unsuccessfully to do a booking with Mango...due to "the search engine failure". So my booking was cancelled, however i was informed by SAA Voyager that awards had been removed. I phoned the SAA Voyager centre immediately - after 15 minutes it was confirmed the booking was cancelled but awards were not reimbursed. I was told to contact Mango directly. I objected to this as this was a Voyager problem. The agent cut me off. I tried emailing both Mango and SAA Voyager on their website email address - both were returned 'undelivered'. I contacted Mango ***** section as was informed by Taryn Johnson that she had passed on my email to the customer care...still no response from them. I then tried the reservation email address for SAA Voyager and Maxine Motsoari| Reservations Service Recovery| Reservations Contact Centre Administration| informed me to phone the SAA Voyager call centre directly....everyone passing the buc**** Back to square one. Wonder if anyone will care enough to sort this out from SAA Voyager. Useless service!!!