QM
Qhawelihle M

1 reviews | Active since Dec 2014

27 Jul 2015, 13:33

ZERO \customer experiance"with SAA & SA Express """

I booked a flight from East London to Johannesburg on the FLYSAA website for the 26th of July 2015, the flight which was the last for the day, was scheduled to depart at 19:40. the flight was later cancelled& we were tol to return the next day at 630.<br> <br> I reported to the SAA ticket sales office this morning to enquire about my flight, i enquired form a lady named Juliet Park Proudman about how i would be compensated for the extra parking amount i would have to pay due to my flight arriving several hours later than planned at ORTIA. She then said with a very harsh & dismissive tone that i would have to pay for it myself and claim from sa express that's not their issue as SAA, she then gave me a piece of paper with a number, i asked her what if i do not have the difference in funds, she dismissively and very rudely told me that my car would just have to sit there, this resulted in me requesting her manager who then reiterated how SAA & SA express are 2 separate entities! this was unknown to me& im sure to many other people. i DO NOT appreciate the manner in which i was addressed by these 2 SAA employees, it was completely RUDE & disrespectful!! I WILL NEVER FLY WITH SAA EVER AGAIN!

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