Your service delivery is SHOCKING!!!

I booking a ticket using your online portal for a passenger travelling from Johannesburg to Windhoek. When the passenger arrived at the airport in Windhoek he was told that his ticket was cancelled and he has not flown the first sector - I have proof of boarding pass which reflects booking reference number as well as e-ticket number. I called the ONBIZ call centre only to have it confirmed that they couldn't assist me - the initial ticket price being: R4803.18. I was told to purchase a new ticket as that was the only way they could help me, I did this at an additional cost of R3043.00 so that I could get my passenger home.

I was told a supervisor would call me Friday - I am still waiting, I called again this morning and am once again still waiting for them to return my call.

I was also informed that although I have the proof (boarding passes), I will only be refunded inline with the ticket rules - REALLY! I will not be using SAA for any flights going forward!

I wouldn't even have given them 1 star if I didn't have to!