PN
Patrick N

1 reviews | Active since Apr 2010

12 Mar 2015, 15:29

YOU DO NOT THROW ANYTHING TO A PAYING CUSTOMER.

Booked my plane with SAA, but then flew with Mango as flight was for 06:30 to Durban, got there around 05:45 when I got to the check in point the line was long & started at the back<br> Was helped by a light skinned, her hair was a short weave just above the neck. She rudely accused me of skipping the line. I was shocked as I started the line at the back, after an exchange of words with the young lady which at that point it was heated, she printed out my ticket and threw it at the counter, not handing it over to my hand, then she continued to call on the next person in line, as she point refused to hand me my ticket on my hand & went on with the next clients in line. I requested to see the manager, She told me the manager was not on the floor & as I was rushing to catch my flight I left. I have never been disrespected by a service provider in such manner, I only fly with the best hence I booked my flight with SAA to avoid such unprofessionalism, I want her to understand the depth of her actions in the business, demand a verbal apology face to face & written apology from her. I hope that this dealt with efficiency & sensitivity.<br> <br> YOU DO NOT THROW ANYTHING TO A PAYING CUSTOMER. <br>

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