Worst Service, *****!

What an incredibly horrible experience. First I made a booking online, money went off my account but no ticket was generated and therefore no reference number. I called to cancel the booking and asked for a refund, it’s been over a month since I requested a refund. Spoke to over 5 people, emailed numerous times only to get a reply that states that an amount is reflecting in their account (which is less than what went off my account) nothing on my refund, no responses to my email except auto replies… I am livid, and extremely disappointed at the level of service (lack of service - except for one person that really tried to assist). It’s sad because the way the airline industry looks in SA, they are the ones that I was comfortable with,..