Worst Service Ever

To start off with... Last Saturday an SAA airline was broken and i missed my flight i flew out of East London late due to your broken plane... I was then told it was my bad planning and and and i would of landed an hour and a half before the boarding time would of began giving me more than enough time to get on the correct lace. he lady was attacking me because of your broken plane thus i had to fly out a day later not even trying to help me nore assisting me in any way or even saying that you are sorry as the plane was your fault... Now today when i get my things my one bag was broken into and the service was so poor and un helpful what about my damage now ? who is paying for all this ? and what compensation was given ????