Worst global customer service I have ever experienced

<p> I would just like to tell how deeply disappointed I am in South African airways. Not only are they unhelpful in South Africa, but all over the world! We have spoken to the SAA offices in Amsterdam in regards with a payment they have authorised for a ticket that we have cancelled 5 minutes after booking due to a slip up with the dates. We have made the booking through Expedia but to fly with SAA from Johannesburg to amsterdam and then return flights too. We wanted the money that has been reserved for this booking (it has not gone off yet it has just been locked on the credit card) to be reversed. We have called the bank to cancel the transaction but they have informed us that we have to call the air way company to ask them for the authorisation code. We called Expedia to ask for it, where they informed us that they cannot help us and that we have to ask SAA as they are the company who authorised the credit card. We called SAA in amsterdam where they would not even let us finish our sentence and just say we cannot help with out even finishing to listen. When asked if they have checked the system to see if it's possible they said a very rude "no, I don't have to". When we eventually got to speak to a manager, her requested that Expedia had to call him to arrange everything. Okay fine, we arranged with Expedia to call them, where SAA just bluntly said sorry we cannot help you either. What kind of customer care service is that where you do not even TRY to help your customers? I will never recommend this airway company for anyone because if this is the kind of customer care you provide what kind of service do you provide in air? I would like this matter resolved please as this is highly unacceptable!</p> <p>To make it even worse, the guy from the Amsterdam office gave us a number of the German office, they didn't listen carefully even though I explained the entire situation like 500 times, told them explicit that it's about the creditcard reservation regarding the booking that was cancelled and not the booking itself, when asking them 12 times, this is not exaggerated, to look in the system for my details they did not answer my question and the supervisor only said she could see the details of the booking that has been cancelled. When I asked if there was someone who is able to check the system and look for my payment details to talk to them she did not answer me in a nice way and tried to blow me off. Even though it says on my creditcard statement that the reservation of the amount (excluding the booking fee of Expedia) was issued by SAA Amsterdam NL they said it's all been done by Expedia, however they checked their system for me twice and tried several ways, even though they already knew they don't have the details.</p> <p>It's insane and unheard of the way we've been treated by this air way company. You should help your customers and not blow them off!</p> <p>South African Airways, get your employees attitudes straight and train them to help your customers.</p>