Worst experience ever

Our family went on a holiday to Austria, my parents booked business class upfront and my husband and I booked an upgrade for business class only for the long distance flight . <br> we spend together R170 000 just for those flights.<br> 1. The lounges at the airports are ridiculous- dirty, food is not restocked, not enough seating available and not comparable to any other business lounge I have ever seen.<br> 2.the planes on the long distance are so old that the so called beds are terribly uncomfortable and narrow that nobody could find any sleep.<br> 3.TV on return flight was not working and even after reporting not sorted out.<br> 4.star alliance service in Vienna was rude and not accommodating at all (my mother always has a wheelchair booked).<br> 5.My husband got food poisoning from the food served and throw up for half the flight.<br> 6. Flight from Munich was delayed and service in Johannesburg was shocking.<br> 7. because we had to be rebooked onto another flight to cape Town (not our fault) we did not get our reserved and paid fro seats. (we lost money)<br> 8. I booked all flights for my parents Business just to find out that 1 leg was NOT business but was never informed about that during booking???<br>