1 reviews | Active since Oct 2015
Worst Customer Service I have ever experienced!
I recently booked tickets to fly to Abu Dhabi in November 2015. I got a mail saying that the flight has been cancelled and that my flight will be moved over to the next day??<br> <br> I called SAA immediately to ask what will happen to my connecting flights from DBN to JHB which was with another airline and my Accommodation in Abu Dhabi for that night. They basically said, too bad, you have to pay for that yourself! What utter ******** is that????<br> <br> If I cancelled my booking, I would have to pay a fee. When they cancel the flight, I still have to pay!! <br> <br> This change from SAA cost me R2,500-00. <br> <br> I have sent countless emails and posted this query on various social media platforms, however, it seems like every reply I get comes from an automated drone!<br> <br> The biggest ******** I heard was that they cancelled the flight way in advance so that I have enough time to sort my bookings out. What!!!!!!???<br> <br> Nevertheless, SAA will probably not respond to this Complaint and I suppose that's a norm now.<br> <br> I will Never book with SAA again, other airlines value their customers and go out of their way to make their lives easier and that's why they are as successful as they are.<br> <br> **** You very much!
