Worst Customer service for damaged baggage

On 22 August I travelled with SAA on flight 359 from Johannesburg to Cape<br> Town. Upon arrival at Cape Town International Airport I was horrified to<br> find that the metal part of my checked in suitcase had been cut in order to<br> free and ***** the combination lock.<br> <br> As a result, I am unable to use my suitcase since the damage caused does<br> not allow me to lock it.<br> <br> I immediately reported it at the SAA counter and was given the following<br> ***/21AUG15/1809GMT. The SAA staff member was not<br> surprised by this and said that the cutting of baggage locks had not<br> occurred for a few months.<br> <br> Since SAA is aware of the security problem