WORST CUSTOMER SERVICE

I sent complete set of documents ,scanned & attached as 1 PDF (containing 15 pages ) size 17.2 MB including police affidavit to [Email Removed] file reference no. on 28 jan 2015.I got acknowledgement receipt via email from South African Airways.I also called to SAA Customer Service (+***) by my mobile phone to cross check whether the PDFwas received by the SAA agent or not.I was told that it (the PDF documents) was received .Moreover, i was told that I would get claims amount after 21 working days, when I enquired.<br> Now,it has been more that 2 months but no action has been done by the Airways.I tried to call to the airways & I was shocked to hear that no document has been received by the Airways.<br> I think this is the worst customer service done by South African Airways .Now, i am only calling to the SAA customer service agents & they are just playing.I will be surprised if my problem is solved because i don't see any hope.Can somebody help me with some results??????