Wish all SAA staff were this efficient

SAA could not accommodate us on the flight we had booked and paid for - airport staff kept passing the buck and saying anything to get us to move on. Our scheduled plane had an issue and SAA only had a smaller replacement - 70 passengers were stranded. Eventually they put us up in a hotel for the night and booked us 24 hours later on the international flight we wanted. This delay caused much inconvenience and additional cost to us which we were unhappy about. Our complaints and emails fell on deaf ears until we spoke to Patricia at the Cape Town SAA office. She listened to our grievances and arranged a future discounted flight for us as \compensation". She was friendly"