What customer Service?

What customer Serivce?? No response, charged for still the same date on ticket. I have sent various emails and still no response only emails with reference numbers. To have customer service that doesn't work over weekends is also a bit poor customer service. Urgent issues need to be sorted and lots of money wasted with the incorrect outcome. The date gets changed on the calendar when paid and the old date reappears on the newly issued ticket Twice I changed the dates, twice I paid with still the old date. I paid for a date change on my ticket (twice) with the same date on ticket. When asked for the date to be changed they wanted to charge me again. That was when I sent the first email to South Africa. Now 5 days later (weekend included) still no response.

As my dates are getting closer I feel it needs attention before the seats are filled up. 2 different emails have been used, with still no feedback, only a case number.