Waiting on Refund

SAA's service is absolutely **********!!!!!!!!

Booked a ticket with SAA online, on the 10/01/2018 for two adults from CT to Bloemfontein. Received a confirmation of booking email from SAA via email, & an sms from my bank that the money has been deducted by SAA. Then 2 hours, another sms from my bank that the money has been deducted again by SAA, then an email from flysaa that my ticket/booking has been cancelled.

When I log onto my bank account, to my horror, the funds are deducted twice. I then phone my bank, who then confirm that SAA has reserved the funds and they are unable to reverse it for me, I will contact SAA and they will have to do the reversal from their side.

I then phone the reservations department of SAA who inform me that I must contact the bank to reverse it, even though the bank said they cannot.

After back and forth calls and hours on the phone, the agent off SAA then inform me that I will unfortunately have to rebook the ticket, and pay for it again.

Do note now that the ticket is R1100 more than the original tickets and I only have 24 hours to pay it, and need to go to the airport(at anytime of the day according to the agent) to go pay the new booking.

When I get there I find out that they are actually closing, they only work until a certain time and that I now have to a service fee on top of this if I want to the tickets.

The lady at the desk was luckily empathetic and asked her manager to just wait 5mins before they close so that we can pay the tickets.

She also inform us at that stage the booking was not actually cancelled like the email said, however that she will cancel it now, as we have paid for another booking now already.

SAA therefore at this stage is sitting with +/- R13500 of my money.

To date I have not had any response back as too when money will be refunded too me, and I have sent emails and phoned.

This is now 4days later and I have had, as I do have any money left and I do not have any response back from you yet.

I cannot wait 10 days for you respond and then pay it back.

Please see too it that the money is refunded to me within the next 24 hours!

Booking reference: PMXYTG

Regards Frustrated and Highly irrate customer