Voyager Pin

Hi, <br> <br> I have submitted my Passport and letter requesting for my new pin. <br> Unfortunately it been 2 months and nothing has happened yet. <br> My Voyager ***8. <br> <br> I went onlie,emailed, faxed and finally one patient call centre staff from Merchant(Contracted i believe) informed that my email and cellphone number are incorrect but she is not able to change them only Voyager can do that. Please assist.