VOYAGER NOT PROVIDING PIN TO REDEEM MILES ONLINE

I have been unable to redeem my voyager miles since June 2015. I lost my pin and requested a new pin. I have also requested clarity on the fact that I now have two cards and two numbers which I do not understand. I have used the required email addresses, provided the details and provided a copy of my Identity document as required. This has now been sent three times. Still they either respond I must send the details which is attached to my email already or they just ignore my requests. Despite requesting somebody in charge to contact me, I am left high and dry. This is the status quo to ensure you do not use your voyager miles. Disgusting attitude. Will most certainly never use the airline again either.