Voyager Miles not loaded after 8 months!

<p>I sent an email ********** on the 23rd March 2016.</p> <p>In this email I included a copy of my ID and the electronic tickets for two flights; Aug 2015 and Mar 2016.</p> <p>I received no response on this email.</p> <p> </p> <p>I then sent a follow up email and a tweet on the 17th Aug 2016 asking for a response.</p> <p>Again I have not heard anything from Voyager via email, I was asked via twitter to contact the call centre which I did. </p> <p> </p> <p>Its now Nov 2016, these miles have still not been allocated!</p>