Voyager miles haha don’t waste your time

Although I didn’t ask for a reward certificate just advice one was taken from my miles it had nothing to do with what I had asked advice about. They now want R210 to cancel and put the miles back on my account . Not only that they have been off line for 3 days so how this could have happened I have no idea. They are still offline so I can’t even get the miles restored to my account so I can get the reward I want and will probably lose the flight I wanted to book with miles. How can SAA be offline for days on end . No wonder they are going under, over staffed with useless staff and overpaid managers. No wonder nobody wants to book with them anymore let’s hope they do go under and save us taxpayers a fortune!!