Voyager Miles

One would think after having been in the wilderness for over a year and a half, they would come back ready to work and serve their customers. But even a simple thing they cant resolve! 1. In February last year, i took out a voyager upgrade award, as i had intended to travel to West Africa in mid year. The award was deducted from my airmiles. 2. Unfortunately for both me and SAA, the airline closed. I therefore could not travel with SAA. 3. SAA reopened two weeks ago. I therefore asked them to reverse my award and recredit my account with the unused miles. 4. Now they ask me the ticket i used, as if they were flying. How could i have had a ticket when they had closed. I have been trying to explain this to them, but they so not seem to understand.

I however have given them an extra star for promptly responding to my query. A big improvement from last time they were in existance.