Very slow response on queries
<p>I have booked 2 flight for 2 people valued over R10 000. A automatic email is send to confirm payment, but it states invoices to follow 72 hours later. Its now 7 days later, and yet no invoice for my payments, and when I ask for this at your castumer services e-mail adress, again a automatic response email is send that you will deal with my request in 10 working days.</p> <p>Is there anybody but pilots still working at SAA? What is happening to our National carrier?? Even trying t o phone you, again a automatic answering service stating " you recieve high call volumes and I must wait for attention!!! After 15minutes of waiting, still no agent!!! </p> <p>This is unexceptable and under 5 days my invoice is required to submit to company????</p> <p>SAA you need help and you need it quickly!! You will have to pull up your socks if you will still be in the air for very much longer!!!</p> <p> </p> <p>Attend to my query ASAP, or I will not stop!!!!</p> <p> </p> <p>Case reference Nr ********** 88436 </p>