VERY POOR SERVICE

I have been trying to use my accumulated VOYAGER miles to make a booking. For whatever reason, SAA have suspended my VOYAGER account which has +/- 500,000 miles.

I have emailed, I have called, I have tried everything, never a response. Is this the new SAA???

Never a response to a call, or to an email

Is there perhaps an ombudsman for the travel industry?