VERY POOR CUSTOMER SERVICE

I am very disappointed with the service I received from Airlink today regarding my lost luggage. I flew from Johannesburg to Kimberley today and my luggage was left behind in JHB. The staff at the Kimberley airport told me that it is my responsibility to fetch the bag tomorrow without any compensation or without being offered any help to deliver the bag to my house. They told me that you don't deliver any luggage to places further than 100km away and that the Sishen airport doesn't deliver at all (which is closest to me). I now have to drive 140km during working hours to fetch my bag myself. This is unacceptable, unprofessional and just poor customer service in general.