Very bad customer service from SAA.

Subject: "Re: Refund application - Reference No. LOZN5M; E-Ticket No ***"

11 Days ago I sent an email with the above subject to *** and ***.

Except for the automatic reply (from *** via 8i392caxgo5xgf.w-louweay.eu43.bnc.salesforce.com), I didn't receive any reply from SAA.

Very bad customer service.