UTMOST DISAPPOINTMENT WITH SERVICE RECEIVED

<p>Booked an online flight from Durban King Shaka to Jhb, OR Tambo check-in done, baggage taken and seat allocated to my mum.</p> <p>We are now awaiting for boarding only to be called aside and told that there is a problem with ticket and we cannot board. The problem being on the ticket was only the initials and surname of the passenger. if we could produce a drivers licence they would help, I dont understand, we had both ID and passport, After much explanation from ourside as to why this was not picked up by the check in person, we get told by both the manager and the customer service lady that it was an oversight and there is nothing that can be done, we must rebook for another flight and sorry boarding is closed and we are keeping the international passengers waiting, WHO WAS I ....NOT A PASSENGER AS WELL, OKAY MAYBE BECAUSE I WAS A LOCAL. The manner in which this situation was handled was totally unacceptable, no apology or any form of assistance from SAA staff. I would like both the Manager on duty last night at 6.00pm and the customer service agent to be questioned on this behaviour, we were shouted at and the check in gentleman was the only one that advised that if he could assist he would. The shutters was closed and we were left looking for another flight. We are frequent flyers with SAA but this will be changed now. I have a copy of the Eticket as well as boarding pass. Await an urgent response on how the two staff member will be dealt with and how does SAA rectify this situation.</p>