Useless Customer Service
<p>I sent SAA an email on the 22nd of August regarding the incident below. On the 26th I was informed that my inquiry has now been assigned to Teddy Mpofu. Case Number: ********** 5 . To this day I have not heard anything from SAA regarding this matter & I am EXTREMELY upset in this regard. Every time I try to call the Customer care line I have to hold on for about 10 min & then I just hang up. </p> <p> </p> <p><br />Original complaint:</p> <p>On the 7th of July I booked & paid tickets through SAA for my husband, our infant & myself to fly to Cape Town from Wonderboom.</p> <p> </p> <p>When I had to enter my full name as per my ID, I struggled for about 30 min & then just entered my initials because your system kept on giving me an error message that this is an invalid name.</p> <p> </p> <p>When we wanted to board for our flight to Cape Town on the 22nd of July I was told that I could not travel like this & had to buy a new ticket. The lady who sold me the new ticket also struggled & got the same error message when she wanted to enter my full name. After making a few phone calls she issued my new ticket. I paid R1,541.56 using my credit card & the same day received the money back into my account.</p> <p> </p> <p>I fixed my return ticket for Sunday the 24th, because my details was the same. I paid R2,271.16 using my credit card and was issued the new ticket, for which I now paid double.</p> <p> </p> <p>I received the refund of R1,984.16 on the 18th of August. When I phoned the refunds department on the 22nd of August, I was told that they charged me R287 admin fee.</p> <p><br />Why do I need to be penalized for your faulty system??!!! I had to wait 27 days for my money & was short paid!!! That is UNACCEPTABLE!!! I want my full refund plus interest!</p>