Unsatisfied customer, poor policies that only benefit the airline

I sent the below complain to fly Airlink and still waiting for a response. SAA is really making money through us, their policies don’t serve customers. They put policies that only benefit them. They need a competition, we can’t be treated like this. Fly Airlink

Good day, I am a customer who is very disappointed not once but quite a number of times with your customer service and poor treatment we receive as a customer. Today I arrived at the airport just a minute before check in closure. A lady by the name Phindile and others were busy chatting. I then walked over to request assistance with my check in at about 6:06am, she asks me if I have a bag to check ask for my ID then suddenly she tells me that she has to call operation to check if they can check me in and that was now 6:10am. After calling, she was put on hold for almost 4 minutes, I heard her telling her colleagues that they put her on hold and the person on the other side of the line might be giving numbers and that’s exactly what she was calling about. Then 4 minutes later operations talks to her regarding the reason why she called. She was told that they already gave numbers to the captain and I can’t be checked in. She didn’t even bother to explain my waiting.