Unsatisfactory system process

Admitting my error in processing a booking using the incorrect name....<br> <br> Too my detriment however, calling the customer care service at SAA I was informed that the entire booking needed to be cancelled and rebooked, I would need to request a refund, which would take 7-21 working days.<br> The above is all due to the system not allowing any amendments once the booking has been paid for.<br> This is a terrible inconvenience to passengers (frequent flyers, I might add) who are not able to amend a silly mistake such as this, very disheartening!!!