Unresolved baggage claimed after 7 months and horrible customer care #SAA

My family and I lost three precious suitcases in the flight SA6060 of August 5, 2019. Since the claim was submitted 7 months ago, Airlink has acknowledged the baggage are lost but is in clear denial to process the request for financial compensation we submit since September 10, 2019. We have been subject to several back-forth by Airlink declining us the right to be expediently compensated albeit the regulation explicating their first line responsibility in dealing with the matter as last carrier in our transportation contract. Airlink is not even sensitive to my initiative (under my own costs) to visit all their luggage stores in Maseru and Johannesburg and physically check our baggage. I undertook this extra expense given the value of the content of our bags. The entire wedding attire of my family was lost in this event. Our marriage occurred a few days before the trip (in July 27, 2019). As a Bantu, culturally, such loss is very sadly interpreted. This affects our moral and equilibrium; and the time this matter is taking to be resolved to a minimum is exacerbating this grievance daily. I urged SAA to process the claim for compensation without further delay.