Unprofessional / Disgusting Service

I had to cancel my recent holiday due to my wife contracting a viral infection , she was advised by her doctor to postpone her trip and a letter was provided thereof .<br> I cancelled my air tickets with my Travel Agent and have sent numerous emails to SAA voyager customer care department together with the service recovery department. ( [Email Removed] ) requesting my voyager miles be refunded as my wife was unable to travel as it would have been a catastrophe had she been in a confined space as an aircraft with an airborne disease , let alone be allowed in another country .<br> It is disappointing and disgusting that since my first email on the 19th Feb and since talking to a gentleman , I have not been acknowledged , I have been kept waiting on the phone for minutes on end hoping that I will eventually terminate my call .<br> I have sent 2 e mails to the service recovery dept. on the 23th Feb yet I have not even received an acknowledgment , I was kept on the phone today 03/03 for approx 20 minutes and the agent promised that she will get a manager to call me back , I honestly doubt that I will ever get a call .<br> SAA Voyager is a farce and total joke ...