Unprocessed Voyager Miles Claim

Good day,<br> <br> I travelled a little bit last year. Upon my return, I submitted claims for voyager miles to be awarded. This claim was initial lodged in July 2014 and to date, no decision has been done.<br> <br> If response time per email and the indecision on whether they will award epitomises the company culture. Then this probably explains the performance of this airline as a whole. Whether you decide to award the outstanding miles or not is immaterial. The important thing is to communicate that decision. After all, this trivial validation process should not take 10 months or more. <br> <br> This is just pure and ridiculous time. I wonder what the people who work in this division get paid for if it takes this long for a single claim. <br> <br> Date: 07-Jul-2014<br> Service Request No: SR770024 <br> <br> Date: 15-Dec-2014<br> Service Request No: SR864896<br> <br> A disappointed patriot.<br> <br>