Unhygienic and disappointing.

I generally complete between 6 to 8 return international flights a year, sometimes more. Although I find over the last 12 months the air crew to be extremely professional and have definitely improved.

The one main issue I have is when you try and log a complaint or concern you receive zero feedback from the back office.

I had an issue returning from Ghana ( plane arrived from US, short stop in Accra ) to JHB.

The person who was allocated my seat in the first leg of the journey became airsick...everywhere. Not sure form turbulence or booze....but sick they were. The seat cushions were changed and a very basic clean up was done.

When I was seated I notified the aircrew of there being vomit in every little hinge and fold in my seat, tray table, on the tv controller and window blind....everywhere. There were still chunks of vomit on the floor.

I was given a cloth and I presume detergent in the bottle and was told I could clean more if I would like, the crew were preparing for the flight so I was on my own

The flight was full in economy, so I can understand that there were no seats to move to, but there was space available on business.

I am a member of the Voyager program and have held a respectable tier for many years. On the flight I even offered to pay for an upgrade to get out of my seat and was told that this is not possible.

I have now been waiting for close to a year ( if not more ) on a response or feedback to the card I filled in on the plane, my online enquiries or any of my phone calls.

I find this highly unprofessional from a company trying to rebuild / save their brand. I deserve better as a paying customer.

PS - In the last 12 months I have also had 2 in-flight entertainment units not working and after lodging complaints / concerns all I receive is a thank you. I do feel if there is a fault on the airline side then some sort of compensation needs to happen.