Unexpectedly Great Service

Item: SAA
Rating: 5

On my way to the airport I realised that I did not have a booking. 30 minutes away and the possiblity of having fruitless expendure as I paid to be on the Gautrain, I called my travel agency and by the time I alighted at Malboro my booking was confirmed. A booking that late cannot have a reference for self checkin. Rushing to check in I found a very long que. I landed on counter 73 and found a very beautiful lady by the name of Zanele. I could only read her first name on her name tag. This was on Sunday 11 September 2016 ********** She frowned and said I did not greet her but I had, it was a very busy and crazy sunday so she did not hear me. She still insisted that I did not greet her. I apologised and greeted her. To my surprise she was extraodinarily friendly. She smiled and told me that she understood that I thought I am missing my flight, commented on my ID picture, and also on my stylish look and that changed my mood and my day. I was boarding at 17:45 whereas I thought I was boarding at 17:35. I would like to thank SAA for making a good choice when hiring her. Very often the employees on the counters pay very little attention to customers and talk among themselves. It was the first I have seen in almost a decade of my frequenting OR Tambo International. Thank you very much and God bless!

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