********* business practice

I booked 3 tickets to Cape town on the 6 September for 12 15pm. On the 10 Sept I got a message from FlySAA that they had made a mistake that that time flight didnt exist and they had moved me to a flight at 2:15p,. This time didnt suit me as I would have booked on another airline which was cheaper if I had wanted that time. I called them to ask for a refund and was told that I will have to wait months for a refund due to a backlog in their system!!! I now do not have the funds to just book on another airline. Do NOT use this airline!!!