********* Business Practice

I am the President of the German Shepherd Dog Federation of SA. We have been loyal clients of South African Airways for many years. This is how they have rewarded that loyalty: Our National Show Judge flew Lufthansa from Barcelona to connect with the SAA flight from Frankfurt we had booked and paid for. Due to the strike at Lufthansa his flight was cancelled and he missed his connecting SAA flight to South Africa. Not only have they refused to help getting the money back from Lufthansa, but refused to honour the return flight from SA to Germany; and we had to buy an entire new return ticket! They have undoubtedly re-sold the seat for the return leg that we had paid for to someone else, thus getting paid double for at least the return leg. And we had to pay for two seats on that flight. This is ********* and downright theft! An ethical company would have helped us get a refund for the flight lost due to the Lufthansa cancellation and would have honoured the return flight. I believe if the flight had originally been booked on European airline, we would not have been penalised by this ********* business practise as it is not allowed in Europe.