under staffed slow and inept cost me money

I missed my flight due to NO CLEAR sign saying INLAND/COASTAL checking in counters, only 3 booking in clerks caused a LONG delay too. No on the floor to help and make sure passengers are in the right queue. POOR announcement BROADCAST that could NOT be heard to call me for the flight. And to rub salt in my wounds, i had to PAY AGAIN for the missed flight to PE. The TRAINEE Booking clerk then took the money off 3 TIMES from my credit card. I am so angry at SAA, Now i get told to drive back to the airport to go and sort it out? and my time/petrol and parking?? please SAA this is unacceptable!!!