Unacceptable Service from South African Airways – Damaged Luggage Ignored

I travelled from Johannesburg to Cape Town on 31 October 2025 with South African Airways in Business Class. Upon arrival in Cape Town, I discovered that two of my luggage wheels had broken off and it is a very expensive luggage.

What made the experience worse was that there were no staff members available at the baggage collection area to assist or guide me on how to report or resolve the issue.

As a Business Class passenger, I expected a higher level of care and service from SAA. I have also submitted a formal complaint via the South African Airways website and am awaiting feedback.

I kindly request that this matter be investigated and that I be advised on the process for compensation or repair for the damaged luggage.