Unacceptable Delay and No Communication – SAA Pilferage Claim

I am extremely disappointed with the shocking level of service I have received from South African Airways regarding my pilferage claim (Reference JNBSA51875).

It has been over two months since I submitted my claim, and despite multiple follow-ups via email and phone calls, I have received no meaningful update, no explanation for the delay, and no indication of when this matter will be resolved.

I was advised that my documents were submitted to the claims department, yet there has been zero progress communicated to me. My recent follow-up emails have also been ignored, which shows a complete disregard for customer service.

This level of inefficiency is unacceptable. I am requesting: 1. An immediate update on the status of my claim 2. A clear explanation for the continued delay 3. A firm and realistic timeline for finalization

I expect this matter to be escalated and addressed urgently. The lack of accountability and communication from SAA is deeply concerning, and I am forced to bring this to HelloPeter due to the ongoing neglect from the claims department.