1 reviews | Active since Jul 2016

12 Jul 2016, 09:59

Trying to pay for a booking

<p>To whom it may concern,</p> <p> </p> <p>I made a booking on the internet this morning and I’m trying to pay for the tickets. When I go to manage my bookings it says that I can’t make the payment as the currency differs.</p> <p> </p> <p>I phoned the call centre and spoke with Memelo she informed me that I can’t make the payment over the phone as the currency differs and that she will have to cancel my booking and make an entire new booking at R3000.00 more than the original tickets. This phone call took 20 minutes. I do not understand why I have to get another booking as this was done on the Fly SAA website why does it show in dollars if I can’t make the payment now. I was told by Memelo that I need to go to the airport to pay for he tickets but the airport is 500km away for where I stay.</p> <p> </p> <p>I then phoned the call centre again to speak to a manager, Judith received the call and then transferred me to a manager. I held on for another 15minutes and nobody took the call.</p> <p> </p> <p>Please can someone in a managerial position phone me back with regards to the above and how I can make a payment for these airline tickets.</p> <p> </p> <p> </p>

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