To change the name of the passenger

I would like to lodge a complaint regarding my booking *** made on the 10 March 2015.<br> The booking was incorrectly made under the name of De Winnaar Lombard instead of William Frances Collatz. Within minutes we contacted the call centre to rectify this mistake. The only option according to the call centre staff is to pay a penalty of the booking of R 752.40 to change the name of the passenger.<br> As a company we make use of the services rendered by SAA frequently. We see<br> this as a human error and considering the time frame in which we requested the<br> change of a passenger name on a booking we feel it is unjust to be penalized for this<br> error.<br> <br> Despite our efforts and numerous phone calls to the call centre, we are still being charged the penalty fee. We request that, given our history of making use of your airline, the penalty be waived and the passengers name be changed with no extra cost.<br> Should you not consider our request we will have to consider an airline who values our loyalty as customers and is willing to accommodate our request.<br> Please contact me in this regard as a matter of urgency<br>