Ticket Refund promised - but turned down

I bought 2 tickets to cape town in NOV 2015. On arriving at the check in counter, i realised I had made a typo on my wife's name. Since it didn't match her ID or marriage certificate, I was forced to buy a new ticket for R4000. I was assured i would be refunded, and they whisked us onto the flight. <br> No one gave me any information about possibly forfeiting the refund, and feel I was unfairly exploited and treated as a loyal seasoned international traveller with their Voyager programme (Gold member). <br> <br> Then my sister in law just rubbed salt into the wound, when her and her fiance could not fly to cape town due to a sprained ankle on the way to the airport, and SAFAIR refunded both tickets without question within 10 days. I at least honored the tickets and proceeded to take the flights, so its not like they lost 2 flights like SAFAIR did above...and STILL i was not refunded. How does this sound remotely fair to anyone reading this. <br> <br> Its my right as a human being to make honest mistakes, but i don't believe we had to forfeit R4000 for a simple misspell of a name for goodness sakes. <br> I will not let this go until i have been refunded! I have been waiting for 4 months now!!!! IRATE!!!!