TICKET REFUND ISSUED WITHOUT MY APPROVAL

Dear SAA Trade Support Team, I am writing to raise a formal complaint regarding the refund of my SAA ticket.

I recently became aware that my ticket was refunded to the travel agency without my knowledge, consent, or authorisation. I did not request or approve the cancellation or refund of my ticket.

Please investigate this matter urgently and provide me with a clear explanation of:

Who requested or authorised the refund. The date and reason the refund was processed. Why the refund was paid to the travel agency without my authorisation. Whether my original ticket can be reinstated or reissued, as I did not request its cancellation and want to use it earliest this week and latest next week for my vacation. This situation has caused significant inconvenience, and I would appreciate an urgent resolution. Please also provide me with any documentation or records relating to the cancellation and refund. My booking details are as follows:

Booking reference: **** Travel date: ****January 2026 Travel agency: Booking.com

Your refunds department hasn’t rep**** to my email all I received was a case number 000*****.

I look forward to your prompt response and a satisfactory resolution.

Kind regards, Refilwe Nhlapo