Three hours wasted on customer service

It is tempting to name and shame however that is not the purpose of this complaint. I would rather bring the relevant issues to your attention so that neither I, nor any other prospective client, experience the same inconvenience. <br> -I called the Jhb booking office <br> - the system sometimes recognised my voyager no and sometimes didn't<br> -I queried a booking made on the internet for which I did not receive an e-ticket.<br> -I was told that the booking could not be reinstated but that the consultant would issue a new booking.<br> -I was advised to log on to the website to pay as this would be more cost effective and the consultant took me through the process until I got to where I needed to enter my details<br> - I finished off the call and proceeded with the payment on my Mastercard.<br> - this process took approx<br> <br> 1 HOUR<br> <br> - the advice was not accurate <br> -numerous calls amounting to approx<br> <br> 2 MORE HOURS<br> <br> spent on the phone yielded nothing positive<br> -in an attempt to draw your attention to the problem I was told that in order to speak to a team leader I would need to hold on for 15 mins??<br> -I never managed to get further than call centre staff and ended up rebooking the ticket myself<br> <br> CUSTOMER SERVICE??