This airline is seriously going downhill, have had two bad experiences with them within a month. They don’t take any accountability, save yourself stress and money and not fly with them at all. First experience flying from Canada to South Africa. They di

This airline is seriously going downhill, have had two bad experiences with them within a month. They don’t take any accountability, save yourself stress and money and not fly with them at all. First experience flying from Canada to South Africa. They didn’t finalize the booking for the united airlines flight from Canada to New York. Flight was at 2pm AST which is past 4.30 CAT. Can’t call anyone coz they close at 4.30 call them the next day, made us pay over £250 to REBOOK a flight that they had not BOOKED in the first place. When we did get a hold of them, the united airlines manager spoke to them and they were not helpful. I would do united any day because they helped as much as they could but SAA is *******. 10 days later flying from Canada again to South Africa, had a 13 HOUR LAYOVER and left my bags in heathrow, told to come back next day my bags are still at heathrow. I have had bags left before by other airlines because of tight connections etc which I understand. So unacceptable, I have many other situations with SAA which aren’t ok which I’ve also experienced with other airlines but what’s makes SAA ******* is how they handle the situation. They can never seem to right the error or at least have their customer service pretend like they care. Literally ANYTHING else except SAA.